Skills and
Experience

IT Manager and Mentor :
-- Trained a desktop computer support manager and transferred duties to him.
-- Trained several desktop computer support technicians and supervised up to three at a time.
-- Supervised two direct reports, up to six contractors, and up to 14 part-time employees
-- Devised and for several years taught a college level computer literacy class, mandatory for all incoming Freshmen (500 per year), then converted course to an automated Computer Based Training system.

Customer Support Management :
-- Managed desktop computers and user support for over 2000 users and 550 computer systems.
-- Experienced using and supporting a wide range of Macintosh and Windows software.
-- Coordinated department-level planning and infrastructure for cross-town work site moves and internal office assignments and moves.
-- Managed conversion of Macintosh users to an integrated NT and UNIX environment, and to only one computer per user.
-- Supervised IT side of a department ramp-down effort, including redistribution of 320 computer assets.
-- Evaluated new and proposed software and hardware acquisitions.
-- Coordinated specifications for and purchase of computer systems and software.
-- Established and managed a college campus computer store, with a service department, Managed service department for a retail computer store.

Systems Administration :
-- Developed a Disaster Recovery Plan for department. Assisted in DRP planning for other departments.
-- Sysadmin for Macintosh (OS 1 to X), Windows (NT/2K/XP) and UNIX (Sun Solaris 5.6) systems.
-- Configured and installed computers, peripherals, software and upgrades for the above types of systems.
-- Supported LocalTalk and Ethernet LANs and TCP/IP services (DHCP and fixed IP assignments).
-- Managed e-mail servers (Microsoft Mail, QuickMail) for up to 950 users.
-- Maintained and managed Macintosh and NT software licenses and security.
-- Established and managed student Computer Labs (Macintosh and PC/Windows).
-- Have been factory certified for Apple Macintosh and IBM PC repair.

Web Architect :
-- Managed several internal corporate websites, including initial site designs and complete site redesigns.
-- Coordinated and trained up to 14 web contributors to create and support a multi-server website with resources in Arizona and Texas.
-- Managed web servers (Netscape Enterprise Server).
-- Managed content on web servers (Netscape, Domino, Compass LiveLink, Apache).
-- Experienced with a wide range of web development and graphics software.
-- Experienced in HTML, DHTML and JavaScript coding. Some PERL programming and CGI's.

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Education

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Recent
Employment
History

August '92 to May '93 : University of Oregon : Eugene, OR
-- Computer Support Technician; School of Architecture and Allied Arts

July '85 to June '92 : Linfield College : McMinnville, OR
-- Manager of Microcomputer Services; Computer Science Department
-- Computer Network Technician; Computer Science Department