IT Manager and Mentor :
-- Trained a desktop computer support manager and transferred duties
-- Trained several desktop computer support technicians and supervised
up to three at a time.
-- Supervised two direct reports, up to six contractors, and up to 14
-- Devised and for several years taught a college level computer literacy
class, mandatory for all incoming Freshmen (500 per year), then converted
course to an automated Computer Based Training system.
Customer Support Management :
-- Managed desktop computers and user support for over 2000
users and 550 computer systems.
-- Experienced using and supporting a wide range of Macintosh and Windows
-- Coordinated department-level planning and infrastructure for cross-town
work site moves and internal office assignments and moves.
-- Managed conversion of Macintosh users to an integrated NT
and UNIX environment, and to only one computer per user.
-- Supervised IT side of a department ramp-down effort,
including redistribution of 320 computer assets.
-- Evaluated new and proposed software and hardware
-- Coordinated specifications for and purchase of computer
systems and software.
-- Established and managed a college campus computer store, with a service
department, Managed service department for a retail computer store.
Systems Administration :
-- Developed a Disaster Recovery Plan for department. Assisted in
DRP planning for other departments.
-- Sysadmin for Macintosh (OS 1 to X), Windows (NT/2K/XP) and UNIX (Sun
Solaris 5.6) systems.
-- Configured and installed computers, peripherals, software
and upgrades for the above types of systems.
-- Supported LocalTalk and Ethernet LANs and TCP/IP services
(DHCP and fixed IP assignments).
-- Managed e-mail servers (Microsoft Mail, QuickMail) for up to 950
-- Maintained and managed Macintosh and NT software licenses and security.
-- Established and managed student Computer Labs (Macintosh
-- Have been factory certified for Apple Macintosh and IBM PC repair.
Web Architect :
-- Managed several internal corporate websites, including initial site
designs and complete site redesigns.
-- Coordinated and trained up to 14 web contributors to
create and support a multi-server website with resources in
Arizona and Texas.
-- Managed web servers (Netscape Enterprise Server).
-- Managed content on web servers (Netscape, Domino, Compass
-- Experienced with a wide range of web development and
PERL programming and CGI's.
June 2003 to Present : Computer Sciences Corp. (Motorola account)
: Austin, TX
-- Desktop Field Services (Mac and Windows), Global Infrastructure
May 1993 to May 2003: Motorola Corp. : Austin, TX
-- Desktop Customer Support (Macintosh and Windows), Global Information
-- Lead Webmaster / Staff Programmer Analyst; IES Advanced eDRAM Center
-- Webmaster / Desktop Computer Support Manager; STL
-- Macintosh Support Manager; APRDL
August '92 to May '93 : University of Oregon : Eugene,
-- Computer Support Technician; School of Architecture and
July '85 to June '92 : Linfield College : McMinnville,
-- Manager of Microcomputer Services; Computer Science
-- Computer Network Technician; Computer Science